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Enquiries & Appointments Telephone 0207 703 7393
Villa Street Medical Centre
47 Villa Street,
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We have our own Facebook page at Villa Street Medical Centre. Why not become a friend so we can keep you up to date on health news and local events.
The practice email address is souccg.villastreetadmins@. nhs.net
Patients are welcome to contact us on this email address with any questions about certificates, prescriptions, notes etc. The reception team check the email regularly throughout each working day and we aim to respond within two working days.
Please Note: The practice is unable to respond by email to direct questions about current symptoms and patients will be encouraged to call us to explore their options for care.
We are located close to the Elephant & Castle main and underground stations and are well served by local buses. Burgess Park is a short walk away.
We do not have a patient car park, however metered 'pay-at-machine' on-road parking is available on the roads around the medical centre.
The surgery building has full disabled access with parking provided for the disabled adjacent to the building.
Villa Street Medical Centre is committed to giving the best possible service and welcomes feedback from patients and visitors.
All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.
Please let us have your comments both positive and negative by completing our feedback form.
Your comments will help us to maintain our high standard of service.
If for any reason you are not happy with the service provided the first thing to do would be to raise your concern with a member of staff or ask to speak to our Practice Manager.
If you prefer, you can either write to us or complete a complaints form and send to the Practice Manager who will review as appropriate. Where possible, we aim to respond to you in writing within 10 working days of receipt of the complaint however, some complaints can take longer to investigate depending on the specific details and the number of staff involved, and therefore we will respond within a reasonable timeframe that is at least within 6 months of receipt of the complaint.
If you prefer not to raise your complaint directly with the practice you can choose to take your complaint directly to NHS England. The NHS Complaints procedure states that you can submit a complaint EITHER to the practice OR to NHS England but not both. This is referred to as a first stage local resolution.
If you are not satisfied with the first stage complaint response you can escalate to a second stage directly to the Parliamentary & Health Service Ombudsman.
If you would like independent advice on how to make a complaint then you can contact POhWER www.pohwer.net - this is the NHS Complaints Advocacy service that is free, confidential and independent of the NHS.
Our complaints form is obtainable from reception or you can download it from this website.
For more information visit the NHS website: https://www.england.nhs.uk/contact-us/complaint/