47 Villa Street,
SE17 2EL

Contacting and How to Find Us

Contact your Doctors online

You can contact us about a medical, administrative or prescription issue by clicking HERE.

Fill out a simple online form to get advice and treatment by the end of the next working day. Messages will not be read Monday to Friday between the hours of 6pm to 9am. Please contact 111 during out of hours or 999 if this is an emergency.

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Telephone Numbers and Email

Enquiries and Appointments Telephone 0207 703 7393

You can also telephone NHS 111 or go online by visiting 111.nhs.uk.

Patient Email Access

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Address and Location Map

Villa Street Medical Centre
47 Villa Street,
SE17 2EL

Click on map to see a larger view of our location (will open in a new browser window)

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We have our own Facebook page at Villa Street Medical Centre. Why not become a friend so we can keep you up to date on health news and local events.

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Patient Email Access

The practice email address is souccg.villastreetadmins@remove-this.nhs.net.

Patients are welcome to contact us on this email address with any questions about certificates, prescriptions, notes etc. The reception team check the email regularly throughout each working day and we aim to respond within two working days.

Please Note: The practice is unable to respond by email to direct questions about current symptoms and patients will be encouraged to call us to explore their options for care.

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Public Transport, Car Parking and Access

Public Transport

We are located close to the Elephant and Castle main and underground stations and are well served by local buses. Burgess Park is a short walk away.

Public Transport information is available from the Traveline website.

Car Parking

We do not have a patient car park, however metered 'pay at machine' on road parking is available on the roads around the medical centre.

Disabled Access

The surgery building has full disabled access with parking provided for the disabled adjacent to the building.

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Patient Feedback

Villa Street Medical Centre is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by completing a Friends and Family Test or a patient feedback form.

Your comments will help us to maintain our high standard of service.

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Patient Complaints

If for any reason you are not happy with the service provided the first thing to do would be to raise your concern with a member of staff or ask to speak to our Practice Manager.

If you prefer, you can either write to us or complete a complaints form and send to the Practice Manager who will review as appropriate. Where possible, we aim to respond to you in writing within 10 working days of receipt of the complaint however, some complaints can take longer to investigate depending on the specific details and the number of staff involved, and therefore we will respond within a reasonable timeframe that is at least within 6 months of receipt of the complaint.

If you prefer not to raise your complaint directly with the practice you can choose to take your complaint directly to NHS England. The NHS Complaints procedure states that you can submit a complaint EITHER to the practice OR to NHS England but not both. This is referred to as a first stage local resolution. 

If you are not satisfied with the first stage complaint response you can escalate to a second stage directly to the Parliamentary and Health Service Ombudsman. 

If you would like independent advice on how to make a complaint then you can contact the POhWER the NHS Complaints Advocacy service that is free, confidential and independent of the NHS.

Patient Complaints Form

Patient Complaints Form (also obtainable from reception).

NHS England

How do I feedback or make a complaint about an NHS service?