Contacting & How to Find Us


Surgery Contact Numbers & Email

 

Telephone / Email

Enquiries & Appointments

0207 703 7393

Email

souccg.villastreetadmins@remove-this.nhs.net

Fax

0207 708 3077


Telephone calls are recorded for security and training purposes.

Address & Location Map

Villa Street Medical Centre
47 Villa Street,
London,
SE17 2EL

Click on map to see a larger view of our location

We have our own Facebook page at Villa Street Medical Centre. Why not become a friend so we can keep you up to date on health news and local events.

Patient Email Access

The practice email address is souccg.villastreetadmins@remove-this.nhs.net.

Patients are welcome to contact us on this email address with any questions about certificates, prescriptions, notes etc. The reception team check the email regularly throughout each working day and we aim to respond within two working days.

Please Note: The practice is unable to respond by email to direct questions about current symptoms and patients will be encouraged to call us to explore their options for care.

Public Transport, Car Parking & Access

Public Transport

We are located close to the Elephant & Castle main and underground stations and are well served by local buses. Burgess Park is a short walk away.

Public Transport information is available from the Traveline website.

Car Parking

We do not have a patient car park, however metered 'pay-at-machine' on-road parking is available on the roads around the medical centre.

Disabled Access

The surgery building has full disabled access with parking provided for the disabled adjacent to the building.

Patient Feedback

Villa Street Medical Centre is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by completing our comments & suggestions form.

Your comments will help us to maintain our high standard of service.

Patient Complaints

If for any reason you are not happy with the service provided the first thing to do would be to raise your concern with a member of staff or ask to speak to our Practice Manager.

If you prefer, you can either write to us or complete a complaints form and send to the Practice Manager who will review as appropriate and respond to you in writing within 10 working days. However, if you feel too uncomfortable to complain to the practice manager directly then you can make a complaint to the commissioner of the services instead. For more information on this see GP complaints on the NHS Choices website.

If you would like independent advice on how to make a complaint then you can contact POhWER www.pohwer.net - this is the NHS Complaints Advocacy service that is free, confidential and independent of the NHS.

Our complaints form is obtainable from reception or you can download it from this website.