Villa Street Medical Centre is committed to giving the best possible service and welcomes feedback from patients and visitors.
All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.
Please let us have your comments both positive and negative by completing our feedback form.
Your comments will help us to maintain our high standard of service.
If for any reason you are not happy with the service provided the first thing to do would be to raise your concern with a member of staff or ask to speak to our Practice Manager.
If you prefer, you can either write to us or complete a complaints form and send to the Practice Manager who will review as appropriate. Where possible, we aim to respond to you in writing within 10 working days of receipt of the complaint however, some complaints can take longer to investigate depending on the specific details and the number of staff involved, and therefore we will respond within a reasonable timeframe that is at least within 6 months of receipt of the complaint.
If you prefer not to raise your complaint directly with the practice you can choose to take your complaint directly to NHS England. The NHS Complaints procedure states that you can submit a complaint EITHER to the practice OR to NHS England but not both. This is referred to as a first stage local resolution.
If you are not satisfied with the first stage complaint response you can escalate to a second stage directly to the Parliamentary & Health Service Ombudsman.
If you would like independent advice on how to make a complaint then you can contact POhWER www.pohwer.net - this is the NHS Complaints Advocacy service that is free, confidential and independent of the NHS.
Our complaints form is obtainable from reception or you can download it from this website.
For more information visit the NHS website: https://www.england.nhs.uk/contact-us/complaint/
Villa Street Medical Centre is located in the borough of Southwark. On the 1/4/2020 Southwark Clinical Commissioning Group (CCG) merged with other CCGs in Bexley, Bromley, Greenwich, Lambeth and Lewisham to form a single South East London Clinical Commissioning Group. This is to enable more effective abd collaborative working in order to jointly provide equitable and high quality patient care for all of our residents across South East London.
We still have a Southwark borough based board that ensures our specific local needs are being met.
For further details take a look at www.selondonccg.nhs.uk .
Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.
All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in the practice of Villa Street Medical Centre Partnership in the last financial year was £26,352 before tax and National Insurance.
This is for 1 full time GP, 9 part time GPs and 1 locum GP who worked in the practice for more than six months.