General Patient Information & Patient Data Management

Patient Feedback

Villa Street Medical Centre is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by completing our comments & suggestions form.

Your comments will help us to maintain our high standard of service.

Patient Complaints

If for any reason you are not happy with the service provided the first thing to do would be to raise your concern with a member of staff or ask to speak to our Practice Manager.

If you prefer, you can either write to us or complete a complaints form and send to the Practice Manager who will review as appropriate and respond to you in writing within 10 working days. However, if you feel too uncomfortable to complain to the practice manager directly then you can make a complaint to the commissioner of the services instead. For more information on this see GP complaints on the NHS Choices website.

If you would like independent advice on how to make a complaint then you can contact POhWER www.pohwer.net - this is the NHS Complaints Advocacy service that is free, confidential and independent of the NHS.

Our complaints form is obtainable from reception or you can download it from this website.

NHS Southwark Clinical Commissioning Group

Villa Street Medical Centre is one of several practices that make up NHS Southwark Clinical Commissioning Group (CCG). The CCG is responsible for ensuring you get all the services you need.

For details of all primary care services in the area, take a look at the CCG website, www.southwarkccg.nhs.uk.

GP Average Earnings

Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the practice of Dr. Diffley and Partners in the last financial year was £33,987 before tax and National Insurance.

This is for 1 full time GP, 9 part time GPs and 1 locum GP who worked in the practice for more than six months.