We are working hard on increasing options for patients who want to book appointments with their preferred doctors in advance. We know that patients don't want to repeat details about ongoing issues and for more complex issues we know that doctors are more effective when they aren't starting at the beginning each time.
Therefore we have reintroduced bookable telephone appointments for patients to book with their preferred doctor when they are next available. The appointments will be at an agreed time and will save you from calling us back. Now that lockdown has eased and people are returning to work, their availability for recieving a call back is more limited so planned times should help with this too.
This is a gradual reintroduction as we have to balance on the day (urgent) needs with ongoing routine care, however as demand increases for timed appointments we will inevitably reduce the capacity for same day call backs.