Friends and Family Test results for 2019

Villa Street are really pleased that so far for 2019 we have received over 300 Friends and Family Test responses.

 

Of which 96% said they would be extremely likely or likely to recommend Villa Street to their friends and family and 93% said they rated their recent experience of booking an appointment as excellent or good.

 

All the suggestions for how to improve are discussed in our Practice and Patient Group meetings. We have installed an automatic front door, invested in a blood pressure machine for the waiting room and reviewed our telephone system due to patient feedback so it definitely makes a positive difference.

 

Plus it's lovely for the team to hear when they are doing well - keeps us motivated.