Friends & Family Test results

97% of patients that submitted a friends and family test response are likely or extremely likely to recommend us!

We are really pleased that of the 394 responses patients have submitted over the last five months (November 2017 - March 2018), 97% of our patients would be likely or extremely likely to recommend us to their friends and family. 

Here are a few of the comments:

'All staff are very supportive and friendly. Dr's and other medical staff go out of their way to help and support you.'

'I love the environment and friendly staff.'

'Great practice - everyone is friendly and easy to get an appointment.'

'Very welcoming and helpful!'

'Staff are very polite and efficient - very helpful and always happy with the service.'

'The centre is neat, the staff are friendly. I almost always get a call if an appointment is not available.' 

 We've also had some suggestions via the Friends and Family test such as '...please get automatic front door for buggies / wheelchairs...'. So we are getting an automatic front door fitted because our patient group said this was important.

Thanks to all of you who give us constructive feedback. It is really useful for us to hear so we can consider ways to improve our service from the patient perspective! It is also good for us to hear when patients are happy with us - it helps to keep us motivated!

For more information or to submit a response click here.