Surgery doors open at 8am and our first doctor appointments are at 8.30am.
Each morning at 8am we release GP appointments for the next two working days. These can be booked via online access, by telephone or in person.
If you have a clinically urgent issue, please call us before 11am and our triage clinician will call you back to ascertain the urgency and advise on the most appropriate next steps. We also have an afternoon duty GP scheduled just in case an urgent issue arises after 11am.
For routine and non urgent enquiries you can book GP and nurse appointments up to 6 weeks in advance by telephone, via online access or in person.
We do not provide a walk-in service or same day GP appointments.
We may record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our services.
Public Transport, Car Parking and Access
Public Transport
We are located close to the Elephant and Castle main and underground stations and are well served by local buses.
Public Transport information is available from the Traveline website or the Transport for London.
Car Parking
We do not have a patient car park, however metered ‘pay at machine’ on road parking is available on the roads around the medical centre.
Disabled Access
The surgery building has full disabled access with parking provided for the disabled adjacent to the building.
Patient Email Access
The practice email address is souccg.villastreetadmins@nhs.net.
Patients are welcome to contact us on this email address with any questions about certificates, prescriptions, notes etc. The reception team check the email regularly throughout each working day and we aim to respond within two working days.
Please Note: The practice is unable to respond by email to direct questions about current symptoms and patients will be encouraged to call us to explore their options for care.
Non-urgent advice: When we are closed
When our practice is closed you can still get support. You can get expert medical advice and useful information by calling 111 or through NHS 111 online.
The NHS 111 service is available 24 hours a day and can provide patient information, issue prescriptions to a pharmacy of your choice, book a GP appointment, and, if necessary, refer people to emergency services.
In life threatening emergencies such as chest pain and severe shortness of breath you should call 999.
For further information please see Urgent Problems.
Online Consultation
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