If you prefer not to raise your complaint directly with the practice you can choose to take your complaint directly to NHS England. The NHS Complaints procedure states that you can submit a complaint EITHER to the practice OR to NHS England but not both. This is referred to as a first stage local resolution.
If you are not satisfied with the first stage complaint response you can escalate to a second stage directly to the Parliamentary and Health Service Ombudsman.
Parliamentary & Health Service Ombudsman
Tower 30
Millbank
London SW1P 4QP
Phone: 0345 015 4033
If you would like independent advice on how to make a complaint then you can contact the POhWER the NHS Complaints Advocacy service that is free, confidential and independent of the NHS.
Patient Complaints Form
Patient Complaints Form (also obtainable from reception).
NHS England