All practices, in line with government guidelines, have a ‘zero tolerance to violence or abusive behaviour’ policy. This means that any violent or abusive behaviour or perceived threatening behaviour, whether verbal or otherwise to staff or members of the public on practice premises will not be tolerated.
Verbal abuse includes anything that could be perceived as derogatory towards another human being with regards to their gender, race, religion or sexual orientation.
We can refuse to provide a service, report the incident to the police and request that the patient be removed from our practice list.