Urgent problems & out of hours


Life threatening emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

GP support out of hours

If you need to speak to a local doctor about an urgent medical issue when we are closed then please call our out of hours service on 111. This service is available whenever the practice is closed (our opening times). 

You will be put through to a team of clinicians who can give you medical advice over the telephone, or if appropriate book an appointment for you at our extended primary care service based at Spa Medical, Old Jamaica Rd or if they judge it to be clinically necessary, a home visit. 

The 111 service is integrated with the urgent care service so is able to deal with any non life threatening issues. So much better to use this service than travel all the way to A&E and wait for ages to be seen. A&E is only for accidents and emergencies.

Urgent problems during surgery hours

If you have a clinically urgent problem during surgery hours please call us on 0207 703 7393.

If you do not have a booked appointment, we will arrange for a clinician to contact you on the same day. The clinician will ask you some questions and then offer advice on what the best appropriate next steps are. This may mean they ask you to come in to see a clinician here at Villa Street or offer a clinically safe alternative option. 

Severe injuries

The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the following hospitals:

King's College Hospital Tel: 020 3299 9000.

St Thomas' Hospital Tel: 020 7188 7188.

The Royal London Hospital. Tel: 020 7377 7000.

Also in the event of poisoning or overdose then please go directly to A&E.

Minor injuries and illnesses (Urgent Care Centre)

Surgery patients are free to use the Urgent Care Centre at:

Guy's Hospital Urgent Care Centre
Ground floor, Tabard Annexe, Great Maze Pond, London SE1 9RT
The urgent care centre at Guy's Hospital offers an alternative to the emergency department (A&E) for a range of minor injuries and urgent medical problems.


Other sources of advice (NHS 111)

NHS 111

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999
  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to call 999

Call 999 for life-threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.